What are the details for support? Have some questions and there doesn\u0027t seem to be a link on the website or here. Please LMK.

Support Details | Alter

Alter

AndrewIvePLUS

May 13, 2026

Q: Support Details

What are the details for support? Have some questions and there doesn't seem to be a link on the website or here. Please LMK.

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Hello, I have a question about your service/app. How does it compare to Remio and Little Bird, if you’re familiar with them? Also, I’m looking for a workflow where, after a meeting ends, the meeting notes can automatically or semi-automatically be turned into a draft proposal with minimal effort from my office. Currently, my assistant takes the notes, uses a prompt in AI, and drafts the proposal manually. Can your app automate or streamline that process? I’d also like similar automations for future meetings, such as sending notes into a Google Doc, email draft, or other follow-up workflow.
1) Are volume requests topped up monthly? 2) If I run out of requests, will meeting recordings be audio-only? Also, once I receive the volume of requests (if they are recurring), will I be able to transcribe the meeting? 3) How is the consumption of requests calculated? 4) is there a public roadmap?
Sam, I need to raise this, sorry. About 18 months ago, I purchased another LTD here on AppSumo that had a core BYOK feature. The owner recently removed BYOK and now forces users to buy credits through their system. To me, this feels like one of the most unethical moves seen in the SaaS LTD world, aside from abandoning the product. As you understand the community sees BYOK as a key feature of this offer and would be very disappointed if it were removed in the future. BYOK benefits users without harming the SaaS. From what I’ve seen from you, I doubt something similar would happen with Alter, but since you have your own dedicated LLM server, in the future you would theoretically have this possibility and "force" us to buy credits from you, and I wanted to hear your thoughts on that. Thanks.

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