Contributions to Google Maps should reflect a genuine experience at a place or business. Rating Manipulation includes Incentivized or Biased Reviews, which are not allowed and will be removed from Maps.
• you can’t give an incentive to leave a review • customers can’t leave staff names in reviews • you have to ask everyone for reviews. Not just happy customers • you can’t ask for reviews while...
Founder Team
Samesh_W
Apr 19, 2026
A: Hey Eli,
These are important questions and deserve a straight answer.
Let me walk through exactly how Spokk works against each point:
"You can't give an incentive to leave a review" Spokk does not incentivize Google reviews. Rewards & incentives are tied to submitting feedback -- not to leaving a public review. The review is simply the natural next step in the flow. Because the customer has...
Can we use an account other than twilio for SMS. I already have a toll free number with AWS which work out to be much lower cost than twilio
Also is API access already available? For example if were to use this with opensource ERP like ERP next or Odoo ? How can I integrate this ?
Founder Team
Samesh_W
Apr 17, 2026
A: Hey there,
Thank you for your question.
On AWS for SMS: Right now Spokk sends SMS through Twilio. We can build a "Bring Your Own AWS" option where you connect your own AWS account and toll-free number for all outbound SMS, and Spokk handles everything else (automation flows, feedback, referrals). We're open to prioritising this build if you pick up a Tier 4 plan. Let me know if that works for...
Thats a great reply, really thank you for responding so quickly.For background, I already use my AWS SMS features within odoo, so I wanted to make sure we are not sending redundant messages, most recent POS systems have some kind of similar SMS service. I really like the concept, similarly for voice transcription, I have Blip Ai, which allows API calls, which is available here as a life time deal.
My pleasure. That's great to hear. Spokk would work best as a post purchase revenue tool. Let me know if you have any other questions and I'll be glad to help.
I have similar concern with integrating loyalty points with in house loyalty system already, is there any documentation? Ideally SPOKK would be a great tool if it can integrate into the existing system as well. Feature requests for consideration Ollama/LMStudio - Integration for both Voice and Transcription Loyalty integration SMS - Open endpoint usage or customization option for developers
This would involve a bit of development from our end. I'm open to it if you are open to going for a custom plan. Let me know and I'll send my Calendly for us to have a short call. Cheers.
hey budz, great software. My use case is slghtly different, I just purchased level 4, would you be able to give us s short zoom demo, I am really strugglng to mold it to my use case
Founder Team
Samesh_W
Apr 13, 2026
A: Hey Sabby, I have reached out via support. Please share your information there and I'll get back to you. Thanks!
Q: Agency plan
Would agency plan allow my trainees run their own mini-business if I buy the top tier? What would be limitations?
Samesh_W
May 6, 2026A: This sounds like a two-level management setup (you → trainees → their clients), which isn’t something we fully support out of the box right now.
That said, the feasibility really depends on how you’re planning to structure it—there may be workarounds depending on your exact use case.
If you can share a bit more detail via email, I can give you a clearer answer on what’s possible and where the...
Share Spokk
Q: Here’s what Google has to say
Contributions to Google Maps should reflect a genuine experience at a place or business. Rating Manipulation includes Incentivized or Biased Reviews, which are not allowed and will be removed from Maps.
• you can’t give an incentive to leave a review
• customers can’t leave staff names in reviews
• you have to ask everyone for reviews. Not just happy customers
• you can’t ask for reviews while...
Samesh_W
Apr 19, 2026A: Hey Eli,
These are important questions and deserve a straight answer.
Let me walk through exactly how Spokk works against each point:
"You can't give an incentive to leave a review"
Spokk does not incentivize Google reviews. Rewards & incentives are tied to submitting feedback -- not to leaving a public review. The review is simply the natural next step in the flow. Because the customer has...
Share Spokk
Q: Other than twilio
Can we use an account other than twilio for SMS. I already have a toll free number with AWS which work out to be much lower cost than twilio
Also is API access already available? For example if were to use this with opensource ERP like ERP next or Odoo ? How can I integrate this ?
Samesh_W
Apr 17, 2026A: Hey there,
Thank you for your question.
On AWS for SMS: Right now Spokk sends SMS through Twilio. We can build a "Bring Your Own AWS" option where you connect your own AWS account and toll-free number for all outbound SMS, and Spokk handles everything else (automation flows, feedback, referrals). We're open to prioritising this build if you pick up a Tier 4 plan. Let me know if that works for...
Share Spokk
Verified purchaser
Thats a great reply, really thank you for responding so quickly.For background, I already use my AWS SMS features within odoo, so I wanted to make sure we are not sending redundant messages, most recent POS systems have some kind of similar SMS service. I really like the concept, similarly for voice transcription, I have Blip Ai, which allows API calls, which is available here as a life time deal.
My pleasure. That's great to hear. Spokk would work best as a post purchase revenue tool. Let me know if you have any other questions and I'll be glad to help.
Verified purchaser
I have similar concern with integrating loyalty points with in house loyalty system already, is there any documentation? Ideally SPOKK would be a great tool if it can integrate into the existing system as well. Feature requests for consideration
Ollama/LMStudio - Integration for both Voice and Transcription
Loyalty integration
SMS - Open endpoint usage or customization option for developers
This would involve a bit of development from our end. I'm open to it if you are open to going for a custom plan. Let me know and I'll send my Calendly for us to have a short call. Cheers.
Q: quick call
hey budz, great software. My use case is slghtly different, I just purchased level 4, would you be able to give us s short zoom demo, I am really strugglng to mold it to my use case
Samesh_W
Apr 13, 2026A: Hey Sabby, I have reached out via support. Please share your information there and I'll get back to you. Thanks!
Share Spokk
Q: Will this work for services-based companies like online editing servoices?
Samesh_W
Apr 13, 2026A: Hey Sabby, I have reached out via support. Please share your information there and I'll get back to you. Thanks!
Share Spokk