Q: AI Sales Agent for Multichannel Customer Support
Hi, I need an AI sales agent to handle **WhatsApp, Facebook, Instagram, and TikTok**.
I have a **WordPress + Elementor** product catalog without WooCommerce; each product directs customers to WhatsApp.
The agent should check **inventory and prices from Google Sheets**, use information from my website and updated documents, answer questions, and recommend similar products.
Q: Selldone the shopify alternative do you have an integration? do you have an ETA for BYOK?
Founder Team
lucas_vanchat
Sep 15, 2026
A: Hi, VanChat is focused on providing professional AI shopping assistants for Shopify stores; there are no plans to support Selldone at this time. There is also no specific launch schedule for the BYOK feature yet. Thank you very much for your interest in VanChat.
Hello, we sincerely apologize for the delay in responding to your inquiry. VanChat currently has no plans to support BYOK mode. If you encounter any issues while using VanChat, please feel free to contact us at [email protected]; we would be happy to assist you.
Just curious to address: -- Are the month limits based on the rolling monthly calendar, or based on some approx 30-day system cycle? (e.g. starting 30-days from implementation, or resetting on the first of each calendar month) -- A review noted that even training eats response count...has there been any considerations towards separating that process from required customer facing counts? This seems...
Founder Team
lucas_vanchat
Sep 17, 2026
A: Thank you for suggesting that AI training usage be counted separately from customer-facing replies. That’s valuable feedback, and I’ll discuss it with VanChat’s product manager to see whether we can accommodate this request.
Hi VanChat team, I'm developing a specialized AI coaching chatbot for private real estate investors in the regulated German market. It will be trained on a large custom knowledge base of expert content and serve as an always-on practical coach (with strong educational disclaimers). Would VanChat be suitable for this MVP? I'm particularly interested in:
custom knowledge base support for large...
Founder Team
lucas_vanchat
Sep 16, 2026
A: Hello! Whether VanChat is suitable for your project mainly depends on whether it’s built on Shopify.
If your project is built on Shopify, I believe VanChat can meet your current requirements. It supports custom knowledge bases, file uploads, and access to conversation history.
Unfortunately, VanChat is currently only available for Shopify, so it wouldn’t be compatible with a project built on...
Q: AI Sales Agent for Multichannel Customer Support
Hi, I need an AI sales agent to handle **WhatsApp, Facebook, Instagram, and TikTok**.
I have a **WordPress + Elementor** product catalog without WooCommerce; each product directs customers to WhatsApp.
The agent should check **inventory and prices from Google Sheets**, use information from my website and updated documents, answer questions, and recommend similar products.
It should also provide...
Share VanChat
Q: Selldone the shopify alternative do you have an integration? do you have an ETA for BYOK?
lucas_vanchat
Sep 15, 2026A: Hi, VanChat is focused on providing professional AI shopping assistants for Shopify stores; there are no plans to support Selldone at this time. There is also no specific launch schedule for the BYOK feature yet. Thank you very much for your interest in VanChat.
Share VanChat
Shocking to see no response in this in weeks, can't get locked down on their internal AI responses. BYOK is critical for me to purchase atleast.
Hello, we sincerely apologize for the delay in responding to your inquiry. VanChat currently has no plans to support BYOK mode. If you encounter any issues while using VanChat, please feel free to contact us at [email protected]; we would be happy to assist you.
Q: Could you confirm whether VanChat has EU‑US Data Privacy Framework DPF certification & if not, when it's planned?
We need it so European merchants can officially use the chat in a GDPR‑compliant way. Thanks!
lucas_vanchat
Sep 17, 2026A: Hello, we are working on this, though the process is not yet fully complete. We expect to have support ready before Black Friday.
Share VanChat
Q: RE: Monthly limits
Just curious to address:
-- Are the month limits based on the rolling monthly calendar, or based on some approx 30-day system cycle? (e.g. starting 30-days from implementation, or resetting on the first of each calendar month)
-- A review noted that even training eats response count...has there been any considerations towards separating that process from required customer facing counts? This seems...
lucas_vanchat
Sep 17, 2026A: Thank you for suggesting that AI training usage be counted separately from customer-facing replies. That’s valuable feedback, and I’ll discuss it with VanChat’s product manager to see whether we can accommodate this request.
Share VanChat
Q: Use Case
Hi VanChat team,
I'm developing a specialized AI coaching chatbot for private real estate investors in the regulated German market. It will be trained on a large custom knowledge base of expert content and serve as an always-on practical coach (with strong educational disclaimers).
Would VanChat be suitable for this MVP? I'm particularly interested in:
custom knowledge base support for large...
lucas_vanchat
Sep 16, 2026A: Hello! Whether VanChat is suitable for your project mainly depends on whether it’s built on Shopify.
If your project is built on Shopify, I believe VanChat can meet your current requirements. It supports custom knowledge bases, file uploads, and access to conversation history.
Unfortunately, VanChat is currently only available for Shopify, so it wouldn’t be compatible with a project built on...
Share VanChat
Hi, what are your contact details?