willhdchenQ: An Unbelievable Customer Service
I noticed that a 1-star review left on March 4th wasn't answered until June 4th. Taking three full months to respond to a customer issue is quite alarming. Could you explain the reason behind this significant delay and what your team is doing to improve customer support response times?
George_B
Edited Oct 2, 2026A: You asked a fair question, and my earlier answer didn't really address it. Three months to respond to a 1-star review is too long, and there's no good excuse. Our support process was letting messages fall through the cracks. We've made [email protected] the single channel so messages don't get lost, and we're watching our reviews and questions here more closely. We've also been putting our effort into reliability fixes, which you can see on our public changelog. The best measure is how we respond from now on.
George, Subpage
Verified purchaser
Can you answer the question from willhdchen instead of beating around the bush @George_B