AlexEdustyleAlexEdustyle
AlexEdustylePLUS
May 13, 2026

Q: Is there a way to get a quick response from support?

Is there a way to get a quick response from support? There's a problem with the site that's preventing access to all my articles. All links to the site's pages are redirected to the main page. I can't access this redirect, which is caused by the platform. From an SEO perspective, this is the death of the site.
It's been 24 hours since I contacted the site about this issue, but there's been no response. I resubmitted my request today.

Founder Team
Richard_Sheetany

Richard_Sheetany

May 13, 2026

A: Thank you for your response, and I’m sorry for missing your message. I noticed that your Google Sheets data was missing some required data, which is why the site was automatically redirecting to the homepage.

However, we have fixed the issue and added a fallback to ignore missing data errors. You can now check your website again, it should be working properly now.

Share
Helpful?
1
Log in to join the conversation

Verified purchaser

Thank you. I don't know which missing data you are referring to. However, your correction has led to new errors – the new articles are not syncing at all. Additionally, the order of publication dates on the website has been disrupted.

Related questions
View product details