Update (14May26) - nightmare, major problems no support 4 days since original support email sent, they are opening them but no response back, now have lost previous notes from account and chrome plugin doesn't work and all previous folders gone. So bad 3 Codes wasted.
To all Sumolings walk away from this one, principle idea good, execution abysmal.
When it works great. When you run into problems and contact support you don't even get an auto response telling you they are working to fix the problem (basic customer care). They can talk about lots of emails, but my mail client can tell when the emails I sent were opened and no response (with all the AI software out there this is just sloppy to not respond). Read about them letting their domain lapse (basic business admin fail). Now the update has broken the web app and the chrome browser plugin doesn't sync and my Ultra profile shows as on the free plan. I bought in round one on appsumo and they are back here. Just thought it was worthwhile to reach out here to the other Sumolings and let them know about the poor service that I've received so far. Other than that, I still like the concept, but as other people have said, it hasn't really moved on a lot in development. Maybe they've been fixing bugs and fixing things in the background, but other than that, I don't really see much front-end customer-facing improvements in how the business is running. Having all the bells and whistles in the app is one thing, but when the system breaks, that's when you really need to have good customer support to keep your customers feeling like they're your number one priority. Unfortunately, with MyMemo AI, that isn't what I feel.