I reached out for support to better understand the product and address some specific pain points. I was informed that the CEO was traveling and would return on May 3, at which point I would receive a calendar link for a meeting. It’s now May 12, and I still haven’t received any link, even after sending a reminder yesterday. Unfortunately, we haven’t been able to utilize the product effectively, which means we’re not seeing any return on our investment. If I don’t receive a response by the end of this week or, at the latest, by the middle of next week, I will have no choice but to request a refund. This experience raises concerns about the level of support we can expect moving forward. I’m quite disappointed so far.