I had high hopes for BeHuman.Online (BHO) as a viable alternative to Zoom Webinar. The platform generally looks great, but unfortunately, I came across a few limitations that means I will be requesting a refund after writing this review.

The key limitations for me are around the following areas:
1. Registration:
I need a system where attendees can simply register with an email address, double opt-in to confirm a valid emai address, and they receive their unique join link (for future attendance reporting) - that's it, as simple as this!

However, BHO currently mandates that Google Login, Email, and SMS options are ALL visible options. The biggest concern I have is that all of these methods requires the guest to create a dedicated BHO account. I do not want to force my webinar guests to sign up for a third-party platform just to attend my webinar. Additionally,
(a) My attendees are generally business that use O365. I don't want someone see the Google option and to feel using their personal GMail account is an option for them and something we'd request.
(b) I don't want SMS even listed as an option as collecting phone numbers feels unnecessarily invasive (for my needs at least) - it's either none ('anonymous') or all three options visible.

Our Website Privacy Statement likely doesn't allow for capturing (a) and/or (b) above.

When I reached out to support about the registration issue, they initially suggested using their "anonymous" and "form" features. I don't feel this option capturing registrations, but instead designed to allow guests to click the link on the day. This does not work for my webinars where I need to track attendee numbers before the event - potentially cancelling the event if numbers aren't there. When I clarified and pointed this out, support referred me back to using their standard registration feature. When I replied again, advising their standard registration doesn't work for me per the reasons stated in my original support request, asked how I can simply do email address/double opt-in/unique link - it's now over one week and I haven't heard back.

2. Localisation: I don't believe BHO currently caters well to a global audience. The registration page locks you into a US date format (as far as I could tell). Additionally, the SMS field always defaults to a US country code rather than auto-detecting the guest's location via IP address. I know of many online apps seamlessly default to a user's local country code, so I believe BHO creates a clunky experience for international guests.

It is a shame, as the interface looks promising, but these basic functional gaps and the lack of final support resolution has stopped me from fully evaluating or adopting BeHuman.Online.

EDIT (after reply from founder):
Fantastic news! It is a real testament to the hard work you put into your business. Not only taking feedback seriously but prompt development for a resolution (I hope double opt-in option is there too to help reduce any potential spam entries).

The last feedback, if I may, is I wish someone had just provided me a status update. I (now) completely understand the priority was fix and make a customer happy, but after a week of silence, as far I was concerned, my request was too difficult so I took the path of least resistance. Kudos to you and your team for the outcome - upping from 3 to 4 tacos. I will consider re-purchasing.