Hi,

1, Does ticketing support auto canned responses liked we have received your email our opening hours are... etc? Is email included in the omnichannel section or is it separate, can email be a trigger for chatbot to start a flow and reply to the user?

2, can email tickets be responded to via the mobile apps?

3, Can I scope agents/users to only be able to access specific organisations?

4, Is there a data export function for chat history and KB articles, so i can have an external backup?

5 Can I set custom SMTP credentials on a per org basis?

6, the docs are lacking, how is incoming emails handled, is it imap or do you provide an address that I forward to?

Thanks