AnyChat Questions

Why can´t I foward any message? There is a configuration for it?

I want to use this primarily as a Comment-to-DM operation (instead of getting ManyChat) and I know this is a feature you recently rolled out Can you explain how your Comment-to-DM feature is different than many chat

Can the live chat integrations be filtered by department or brand?

Hello AnyChat team,

Years ago I used BoldChat, which had a feature I found very useful: as an agent, I could see anonymous visitors browsing my website in real time. A visitor did not need to click a chat button or start a conversation first.
From the operator dashboard, I could select a particular visitor and manually initiate a chat with them. A message/invitation would then appear to that...

Flow behaviour:
1. In a node waiting for a button reply, how can we catch free text and
send the customer back to the AI node?
2. What triggers the AI node "request failed" port (timeout seconds,
retries, provider error codes)?
3. On a new Telegram chat, "thread started" and /start both fire, so the
welcome message is sent twice. What is the recommended setup?
4. Two quick customer...